Decagon is an artificial intelligence company that develops conversational AI agents for customer service, enabling businesses to unify chat, voice, email, and SMS interactions within a single intelligent layer. Its AI concierge delivers consistent, personalized, and trusted customer experiences across all channels, automating tasks such as answering product questions, processing refunds, and managing subscriptions. The platform empowers non-technical and technical teams to build, test, and iterate on AI agents with tools like Agent Operating Procedures (AOPs) and Duet, while ensuring brand customization, cross-channel memory, and observability for continuous improvement.